Platform Features
Built for serious
hospitality operations
Every feature is designed around how restaurants actually work — not how software companies think they do.
Smart Reservations
Reservations that protect your revenue
Atomic slot locking prevents double-bookings. Card authorisation holds and configurable no-show fee capture give you control — without friction for genuine guests.
- Real-time availability with atomic slot locking
- Card hold authorisation via Stripe — no card data stored
- Configurable no-show & late cancellation fee capture
- Automated email & SMS confirmations, reminders, and follow-ups
- Waitlist management with automatic slot notification
- Recurring reservations — guests book weekly, fortnightly or monthly
- Corporate booking flow for large parties (12+ covers)
- Google Reserve, TripAdvisor, Instagram and Facebook integrations
Online Ordering & Takeaway
Your own branded takeaway — no commission, no middleman
A fully white-labelled collection and delivery storefront hosted on your own domain. Guests order direct from you, pay via Stripe, and track their order in real time. Your kitchen sees every ticket the moment it is placed — no tablets, no third-party app.
- White-label collection and delivery storefront — no third-party branding
- Kitchen Display System — orders go direct to the pass, no manual entry
- Per-slot order throttling — your kitchen sets the pace, never gets overwhelmed
- Live order tracking page for guests (real-time status updates)
- In-house dispatch and third-party courier integration (Stuart, Gophr)
- Pause ordering with a single toggle — useful mid-service rush
- Table QR ordering for dine-in guests — scan, order, pay from their phone
- Per-item 86 button and availability overrides without a system restart
Secure Payments
Payments that protect you and your guests
Stripe-powered end-to-end. Card authorisation holds, deposit collection, no-show fee capture and split payments — with full SCA/3D Secure compliance built in.
- Card authorisation holds — charge only when needed
- Split payments between guests at the table
- Configurable deposit amounts per booking type
- No-show and late cancellation fee capture
- Event ticket sales with configurable refund policies
- Gift voucher purchase, redemption and balance tracking
- Full PSD2 SCA / 3D Secure 2 compliance
- No card data ever stored on Venue Master servers
Guest CRM & Loyalty
Know every guest, at every venue
A unified guest profile follows each diner across all your venues. Dietary needs, visit history, loyalty points and VIP status — surfaced automatically at the point of service.
- Unified guest profiles across all venues in the group
- Dietary preferences and allergen records — logged and alerted
- VIP flagging with front-of-house arrival alerts
- Loyalty points and tier system (Bronze, Silver, Gold, Platinum)
- Complete visit history and spend analytics per guest
- GDPR-compliant data management with automated retention policies
- One-click guest data export and right-to-erasure fulfilment
- NPS surveys sent automatically post-visit
Multi-Venue Management
One dashboard. Every venue.
Manage unlimited venues from a single group admin dashboard. Each venue keeps its own identity while you maintain full oversight of bookings, staff, and revenue across the group.
- Single group dashboard for unlimited venues
- Per-venue menus, floor plans, staff and booking settings
- Role-based access — group owner, venue manager, floor staff
- Cross-venue gift vouchers, events and promotions
- Group-level and per-venue reporting and analytics
- Per-venue VAT rates, currencies, timezones and GDPR jurisdictions
- Mailchimp sync for group-wide marketing campaigns
Compliance & Security
Built with compliance at the core
GDPR automation, allergen incident logging, audit trails, and 2FA — so your team can operate with confidence and your guests can trust you with their data.
- GDPR automation for EU, UK and global jurisdictions
- Formal allergen incident logging with escalation workflow
- Age verification for alcohol orders
- Full audit logs for staff actions, payment events, and data access
- Admin 2FA (two-factor authentication)
- Offline read-only mode — if internet drops mid-service, bookings remain accessible
- Data hosted exclusively in Azure West Europe (Netherlands)
- Automated data retention and erasure scheduling
Guest Account Portal
A personal account your guests will actually use
Every guest gets a private account — no password required. A magic link sent to their email unlocks their full order and booking history, saved delivery addresses, and profile settings. They stay connected to your venue without the friction of registration.
- Magic-link OTP login — no password, no app download required
- Full order history with re-order in one tap
- Booking history and upcoming reservation management
- Saved delivery addresses for faster checkout
- Profile management — name, email, phone, dietary preferences
- Loyalty points balance and tier status at a glance
- GDPR-compliant data download and account deletion, self-served
- Works seamlessly across all venues in your group
Events & Ticketed Dining
Sell out your special events without a ticketing platform
Create ticketed dinners, tastings, and exclusive events directly in Venue Master. Guests purchase and pay upfront via Stripe, receive a QR ticket by email, and check in on arrival — all without a third-party ticketing app or per-ticket commission.
- Ticketed events with full Stripe prepayment — no holds, immediate charge
- Configurable refund policy per event (e.g. full refund up to 48 hours before)
- QR-code tickets generated and emailed automatically on purchase
- Staff check-in scanner — scan QR or search guest name on arrival
- Capacity management with live sold/available counter
- Events appear on your venue website and in booking search
- Repeat event tool — clone a past event with one click
- Cross-venue events — one event, multiple venue locations
Loyalty Passes
Monthly passes that bring guests back every week
Define tiered membership passes — Bronze, Silver, Gold, Platinum — each with its own price, perks, and ordering allowance. Guests purchase a pass, add it to Apple Wallet or Google Wallet, and tap to redeem at the venue. No loyalty card, no app.
- Configurable pass tiers with custom pricing, names, and perks
- Apple Wallet and Google Wallet pass integration — guests tap to redeem
- TOTP-secured redemption — time-limited one-time codes prevent reuse
- Stripe subscription billing — automatic monthly renewal
- Per-tier ordering and booking privileges configurable by venue
- Pass scanner for staff — verify redemption in seconds
- Cross-venue pass validity — one pass, all your restaurants
- Full pass lifecycle: purchase, renew, pause, cancel, GDPR erasure
Win-back Campaigns & Promo Codes
Re-engage lapsed guests automatically
Venue Master identifies guests who have not visited in a configurable period and sends a personalised win-back offer on your behalf. Pair it with a promo code and give them a reason to book tonight — not someday.
- Automated win-back emails triggered by configurable inactivity window
- Personalised messaging with guest name and last-visit detail
- Promo code engine — percentage or fixed-amount discounts
- Per-code usage limits, expiry dates, and minimum order values
- Redemption tracking with real-time usage dashboard
- Codes apply at booking, online order, or event checkout
- Combine with loyalty tiers — VIP guests get better codes automatically
- Full campaign history and conversion reporting
PDF Receipts & Tickets
Professional documents, generated automatically
Every booking, event, payment, and gift voucher generates a polished branded PDF — delivered instantly by email and available for re-download at any time. No manual invoicing, no chasing paper.
- Booking confirmation receipts — sent automatically on confirmation
- Event tickets with QR code — scannable on arrival
- Payment invoices with line items, VAT breakdown, and PAID stamp
- Gift voucher PDFs with redemption code and QR for in-venue use
- Table-side check receipts — split-bill aware, per-person breakdown
- Staff can re-generate and re-send any document from the dashboard
- Guests can re-download their own documents from their account portal
- Branded with your venue name, logo, and contact details